We welcome your views and comments on any aspect of our service, how well we are doing or how we can improve. You can contact us by completing the form below.
We are committed to providing high quality customers services. If something goes wrong or you are dissatisfied with our services, we want to know. We value complaints and use information from you to help us improve our services.
You can complain in person at any of our venues, by phone, in writing,or via our website. Please tell us:
It is usually easier for us to resolve complaints if you make them quickly and directly to a staff member if possible. They can then try to resolve any problems on the spot.
Our complaints procedure has two stages:
Stage two deals with two types of complaint: those that have not been resolved at stage one and those that are complex and need detailed investigation. When using stage two we will:
Please Support Us
As a charity, our services help people live healthy, happy and fulfilled lives. A donation to Renfrewshire Leisure will help us continue to provide charitable services across our communities.