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General Enquiries

We welcome your views and comments on any aspect of our service, how well we are doing or how we can improve. You can contact us by completing the form below.

Contact Us

 

Alternatively if you wish to contact us directly about our services, please use the phone numbers below. 

  • 0300 300 0250 for any of our leisure centres
  • 0300 300 1210 for any of our cultural venues
  • 0300 300 1362 for Sport Services
  • 0300 300 1188 for Libraries

 

Leisure Memberships

If you would like to submit a general enquiry about your leisure membership please email the team here

If you would like to cancel your membership, please complete the membership cancellation form below.

 

Complaints

We are committed to providing high quality customers services. If something goes wrong or you are dissatisfied with our services, we want to know. We value complaints and use information from you to help us improve our services.

 

You can complain in person at any of our venues, by phone, in writing,or via our website. Please tell us:

  • Your full name and address
  • Which service your complaint is about
  • What has gone wrong and as much information as you can about the complaint.
  • How you want us to resolve the matter

It is usually easier for us to resolve complaints if you make them quickly and directly to a staff member if possible. They can then try to resolve any problems on the spot.

 

Our complaints procedure has two stages:

  • We aim to resolve complaints quickly. This could mean an on the spot apology and explanation if something has clearly gone wrong and immediate action to resolve the problem. We will give you our decision in five working days or less, unless there are exceptional circumstances.
  • If we can’t resolve your complaint at this stage, we’ll explain why and tell you what you can do next. We might suggest you take your complaint to stage two.

Stage two deals with two types of complaint: those that have not been resolved at stage one and those that are complex and need detailed investigation. When using stage two we will:

  • Acknowledge receipt of your complaint within three working days
  • Discuss your complaint with you to understand why you remain dissatisfied and what outcome you are looking for
  • Give a full response to the complaint as soon as possible and within 20 working days
  • If our investigation will take longer than 20 working days, we will tell you. We’ll agree revised time limits with you and keep you updated on progress

OneRen's complaints procedure has more information on how we process complaints.

Please Support Us

As a charity, our services help people live healthy, happy and fulfilled lives. A donation to Renfrewshire Leisure will help us continue to provide charitable services across our communities.

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